Shipping policy

Orders & Shipping Policy

Last updated: October 25, 2025

Thank you for choosing Avora Fine Jewelry. This page explains how we process orders and ship your jewelry, so you know exactly what to expect.

Orders & Processing

  • Made to order: Each piece is crafted when you place your order.
  • Processing time: Up to 6 business days (most orders are completed within 2–6 business days).
  • No rush production: We do not offer expedited production. Shipping upgrades affect transit time only and do not shorten processing time.
  • Deadline needs: If you need an item by a specific date, please email us before placing your order so we can confirm if it’s possible.

Carriers & Service Levels

We ship with USPS or UPS. For each shipping speed listed below, we may choose the carrier at our discretion based on destination and reliability. If you have a carrier preference, please let us know before placing your order or add it to the order notes at checkout. We cannot change the carrier once the package has shipped.

1) Free Shipping (Ground)

  • Typically shipped via USPS Ground Advantage or UPS Ground.
  • Typical transit time: Approximately 4–7 business days (varies by location).

2) Expedited Shipping

  • Typically shipped via USPS Priority Mail or UPS 3 Day Select.
  • Typical transit time: Approximately 2–5 business days (varies by location).

Note: Transit times are estimates provided by the carriers and do not include our processing time. They also exclude weekends and carrier holidays. UPS cannot deliver to P.O. Boxes; if you select or request UPS, please provide a street address.

Signature Requirement

  • All orders over $300 require a signature upon delivery.
  • Signature service cannot be removed once a shipment has been created.

Tracking, Delivery & Customer Responsibility

  • We email tracking information when your order ships. Please monitor tracking for updates.
  • Once USPS or UPS accepts the package, responsibility for delivery transfers to you as the customer. Loss, theft, delays, damage in transit, misdelivery, or non-receipt after carrier acceptance must be resolved directly with USPS or UPS.
  • If you are unavailable at the time of delivery, you are responsible for retrieving the package from the carrier or arranging a redelivery or hold-for-pickup.

Address Accuracy & Changes

  • We ship to the exact address you provide at checkout. Please review your shipping address carefully before submitting your order.
  • We cannot reroute or change the shipping address after the order has shipped.
  • Undeliverable or returned-to-sender packages can be reshipped after payment of a new shipping charge. If you choose to cancel instead, our Returns & Exchanges Policy will apply.

Color, Measurements & Product Variations

  • Color display: Screen and monitor settings can affect how colors appear online. Slight differences between what you see on your device and the actual jewelry are normal.
  • Measurements: Sizes may be listed in millimeters (mm) and inches. Minor variations within standard manufacturing tolerances can occur, especially for handcrafted, made-to-order items.
  • Weight & finish: Small differences in weight or finish may occur and do not indicate a defect.

Policy References

Questions or Special Requests

If you have timing needs, special delivery instructions, or questions about shipping, please contact us before ordering at info@avorafinejewelry.com. We are located in Fairfax County, Virginia, and we’re happy to help.